Professional Technical Team

As a professional supplier of elevator parts with 15 years of experience, we understand that the professionalism of our team is key to ensuring supply chain efficiency and customer satisfaction. From office sales staff to warehouse packaging and shipping personnel, all undergo rigorous, professional training to ensure the smooth delivery of every order.

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Frequently asked questions

What is your payment  method?

Our payment terms are 100% prepaid, we accept paypal, bank transfer and online payment.

Does your price include customs duties?

No, customs duties will be paid at destination by the buyer.

Can you send the goods door to door delivery ?

Yes, we can do it. We will choose the appropriate shipping method according to customer needs, including but not limited to DHL, FEDEX, UPS.

How long does your delivery time usually take?

Normally 3-6 days via express.

Do you have quality control?

Yes, we control all the incoming products. We will check and provide photos of the actual items before shipment. If there are any quality problems with the products you receive, you can contact us to resolve the problem.

What's your company advantage?

We ship fast and most products are in stock. Secondly, our staff will be responsible for every customer, and we will serve you until you receive the goods smoothly. The most important point is that we can guarantee the quality of the products, and we do not sell disposable products.

Are your products suitable for wholesale and retail?

Yes, both okay. If you need more information about wholesale, you can contact us by email.

Do you have a catalogue?

Yes, I can send e-catalog online, and printed catalog together with your order. Our catalog contains more than 2,000 escalator and elevator parts. In addition, we can also customize handrails, steps, and step chains for customers.

Do you have after-sales service?

Yes, we can provide after-sales service. If there are any quality problems with the product after receiving it, you can contact us to resolve it.

Where is your company located?

Our company is located in Suzhou, Jiangsu Province, China. Suzhou is one of China's most economically developed prefecture-level cities. As a core city in the Yangtze River Delta Economic Zone, Suzhou has developed four trillion-yuan industrial clusters: electronics and information technology, equipment manufacturing, biopharmaceuticals, and new materials. Suzhou boasts strong industrial strength and rapid economic development.

Our Commitment

As a manufacturer specializing in the export of escalator components for 15 years, we understand that component quality directly impacts the safety of millions of passengers. Here are our solemn promises:

1. Strict Quality Control, Uncompromising Safety
All components strictly adhere to international standards. Key components, such as handrails and steel belts, are accompanied by material inspection reports, ensuring full traceability from raw materials to finished product.

2. 30-Day Full Compensation for Quality Disputes
If workmanship defects are discovered within 7 days of arrival, we will cover 100% of the return and exchange costs. Our 2024 compensation rate is only 0.13%, far below the industry average of 2%.

3. Customized Production, 1:1 Drawing Reproduction
Our professional technical team can accurately reproduce outdated components from brands like Otis and Schindler, with tolerances within ±0.2mm. We provide 3D drawing verification to avoid batch errors.

5. Door-to-Door Logistics with Insurance
We have strategic agreements with DHL and FedEx, offering competitive express delivery rates. We can deliver to most cities within approximately 7 days, minimizing losses caused by project downtime for our customers.

6. 24-Month Extended Warranty
Most accessories are covered by a 12-month warranty (compared to the industry average of 6 months), covering defects in materials and workmanship. A free advance replacement service is provided during the warranty period.